Our support team is here to help you with any questions or issues related to your DelphiOne account.
Go to Profile → Identity Verification to complete the KYC process. You will need a valid government-issued ID document.
On the login screen, tap "Forgot Password" and follow the instructions sent to your registered email.
Internal transfers between DelphiOne users are instant. External transfers may take 1-3 business days depending on the payment method and currency.
Go to Settings → Delete Account. Please note that account deletion is permanent and any remaining balance must be withdrawn first.
Our support team operates Monday to Friday, 9:00 AM - 6:00 PM AEST. We aim to respond to all inquiries within 24 hours.
DELPHI FINTEK PTY LTD is registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC) as a Digital Currency Exchange provider.
Registration Number: DCE100891282-001